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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Holly Glickman

July 18, 2024

5  out of  5 rating by Holly Glickman
"Carolina helped me with my concerns and provided great customer service."
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marc makebakken

July 17, 2024

5  out of  5 rating by marc makebakken
"Cassidy and Doug are great"
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Jeffrey Torrescano

July 9, 2024

5  out of  5 rating by Jeffrey Torrescano
"I visited the El Cajon office to go over my options for life insurance. Sophia was great, friendly, and provided excellent customer service. She is very knowledgeable and thorough when explaining the different policies and answered all my questions. I would definitely recommend her and her team!"
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Elizabeth Gresham DeLoux

July 4, 2024

5  out of  5 rating by Elizabeth Gresham DeLoux
"A pleasure to speak with all the State Farm reps. They do a great job!!!"
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July 2, 2024

5  out of  5 rating by Ian
"Friendly staff that answered all of my questions over the many quotes I asked for 😅"
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Nancy Caton (nancat)

July 2, 2024

5  out of  5 rating by Nancy Caton (nancat)
"I have been with Doug Steiner for over 15 years now I think. I have not been the best customer, but he and his employees have always been the best at their job! I have referred many friends over the years and they all are still with Doug Steiner and State Farm. So it’s not just me that likes their service. It’s everyone that I recommend, also loves their service. You can’t ask for better bunch of people and they make buying insurance an easy thing, especially in today’s market and the way Insurance has changed so much. . I can’t say enough about them. I highly recommend them."
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thomas hinzo

July 1, 2024

5  out of  5 rating by thomas hinzo
"Cassidy was great. She took time to answer all of my questions and educated me on some different policy options. Communication and customer service was great. Thank you!"
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Gregory Buckles

July 1, 2024

5  out of  5 rating by Gregory Buckles
"Very efficient and knowledgeable - as well as most friendly and responsive. The representative I spoke with, Cassidy Sanchez, did excellent work!"
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Vicente Gonzalez

June 28, 2024

5  out of  5 rating by Vicente Gonzalez
"Sophia at Doug Steiner did a great job. Helped me with everything I needed and answered all my questions promptly."
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Ma. Magdalena Perez Inda

June 28, 2024

5  out of  5 rating by Ma. Magdalena Perez Inda
"I have nice experience and with then 5 years on this insurance"
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Debra Crippen

June 26, 2024

5  out of  5 rating by Debra Crippen
"Having State Farm for over 40 years, i never gave much thought about the yearly check ins from them, nor my premiums. Not until the disaster happened. Never having had the need to file a claim, I was clueless. But thanks to my support from Doug Steiner and Kassidy, I am surviving. If you need to make a change for your house, cars and RVs, give them the opportunity."
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RestTime IsTheBestTime

June 20, 2024

5  out of  5 rating by RestTime IsTheBestTime
"Cassidy answered promptly with a friendly, ready to help attitude. She resolved my issue quickly and explained everything I needed to know before I even had to ask. She made my experience easy and seamless and quick. I’m glad she handled my call."
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Beverly Kennedy

June 18, 2024

5  out of  5 rating by Beverly Kennedy
"You guys are the best insurance company that I've had I wouldn't change you guys for the world you got great customer service and I will always be with State Farm thank you guys so much for taking care of me"
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Joeyy Ross

June 14, 2024

5  out of  5 rating by Joeyy Ross
"Always helpful every time i call"
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Karime Rubio

June 13, 2024

5  out of  5 rating by Karime Rubio
"Carolina helped me with my insurance questions Thank you, she was very nice and sweet. Great costumer service"
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Lucy R

June 13, 2024

5  out of  5 rating by Lucy R
"Very helpful, thank you!"
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Taylor “Bear” Winters

June 13, 2024

5  out of  5 rating by Taylor “Bear” Winters
"Sonia was fantastic! She assisted me with everything I needed and then some. A great fantastic woman and Agent!"
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Wade Vincent

June 10, 2024

5  out of  5 rating by Wade Vincent
"They are awesome"
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Kenneth Cook

June 7, 2024

5  out of  5 rating by Kenneth Cook
"Always attentive and helpful."
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Andy Schouten

June 7, 2024

4  out of  5 rating by Andy Schouten
"I am an existing State Farm customer. Just bought a new car. Cassidy Sanchez responded quickly and got me a new Proof of Insurance card and arranged to immediately cover my new car."
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Trinity Lash

June 7, 2024

5  out of  5 rating by Trinity Lash
"I’ve been really please with my protection plans at Statefarm. Every customer service representative that has helped me has been a pleasant experience. My bundled plans helped me save some money on my premiums. I’ve recently been working with Sophia and she’s very warm, friendly and professional. I hope I don’t have to call them with a claim but if I do, the experience I’ve had so far is very assuring that the process of filing a claim will be easy as can be. Thank you!"
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Karen B

June 5, 2024

5  out of  5 rating by Karen B
"I have been dealing with State Farm since 2013 and I’ve been with Doug Steiner for the past five or so years. Each time I have called or messaged or emailed the office. I receive a response within a reasonable amount of time. I have spoken to Doug about the policies I have, he’s provided me clear, good advice. I took some and am very glad I took the advice I did. I felt no pressure at all from him and I’m clearly understanding my position after speaking with him. I have no further questions or doubts Doug answered all my questions clearly and calmly."
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Brian Engelhardt

June 5, 2024

5  out of  5 rating by Brian Engelhardt
"Been with Doug for many, many years. I have my house, rv, 4 cars, and 2 motorcycles with him. Both he and his staff are great to work with and are always on top of it if there is a change or problem. Super friendly staff always ready to help."
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Otilia Felix

June 5, 2024

5  out of  5 rating by Otilia Felix
"carolina me contestó todas mis preguntas y me ayudo con todo. muchas gracias State Farm"
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June 4, 2024

5  out of  5 rating by Jessica
"Carolina was very kind and took the time to explain everything to us when looking for insurance"