Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Jerine Savoie

May 12, 2023

5  out of  5 rating by Jerine Savoie
"I had the best experience with getting insurance at Doug Steiner.Carolina Felix was amazing she was courteous,helpful and has great customer service I highly recommend this place for anyone looking for insurance they will help you with anything you need and offer great service and excellent prices."

Catherine Wimpey

May 10, 2023

5  out of  5 rating by Catherine Wimpey
"Doug and his team were most helpful in updating our policy to insure us in Idyllwild. We appreciated their prompt responses to emails and attention to detail."

Sara Goddard

April 27, 2023

5  out of  5 rating by Sara Goddard
"Doug Steiner has 17 years of experience, he researches your unique insurance needs, he works with other agents and State Farm underwriters to obtain the the best result for you, and then he explains your proposed policy carefully to you. He projects honesty and forthrightness. He is promptly attentive to inquiries. He delivered a fine experience which won my admiration. Sara Goddard"

Ty Outland

April 24, 2023

5  out of  5 rating by Ty Outland
"Great experience.. simple, fast and accurate"

Robert Glenn

April 21, 2023

5  out of  5 rating by Robert Glenn
"Doug resolved all my questions about a very old policy."

Beverly Kennedy

March 23, 2023

5  out of  5 rating by Beverly Kennedy
"You guys are the best insurance company that I've had I wouldn't change you guys for the world you got great customer service and I will always be with State Farm thank you guys so much for taking care of me"

Julia Hernandez

March 21, 2023

5  out of  5 rating by Julia Hernandez
"Sophia was amazing! She helped me set up my life insurance at their Downtown office. From start to finish she was there to walk me through everything and answer any questions( I had a bunch lol) . All in all a great experience and I’m glad to be insured with this office and amazing team! 10/10 recommending to all my friends & family!"

Conner Sanchez

February 27, 2023

5  out of  5 rating by Conner Sanchez
"Amazing customer service skills. 10/10 would ask for help again"


January 10, 2023

5  out of  5 rating by Donnie
"Sonia was very helpful and made updating my insurance quick and easy, thank you for your time! Highly recommend this branch"

Scott Uren

September 29, 2022

5  out of  5 rating by Scott Uren
"Doug and his team have always been incredibly helpful, responsive, and a pleasure to work with. I highly recommend them for all your insurance needs"

Carla Machuca

September 19, 2022

5  out of  5 rating by Carla Machuca
"Best customer service I have experienced from an auto insurance company. Doug Steiner had the expertise of going into detail and answering all questions I had. Like a good neighbor State Farm was there."

John Wilson

September 9, 2022

5  out of  5 rating by John Wilson
"They are quick to answer the phone. Very friendly and knowledgeable!"

Barbara Sneed

August 30, 2022

5  out of  5 rating by Barbara Sneed
"In a few words. On point each time I have called, kind, friendly service."

Kevin Flynn

August 30, 2022

5  out of  5 rating by Kevin Flynn
"Doug made finding the right auto and rental insurance extremely easy for me. His clear and responsive communication helped me feel very comfortable with knowing what my insurance options were and helping me select the correct polices for me. Very happy to have found a reliable agent here in San Diego!"

Fali F

August 17, 2022

5  out of  5 rating by Fali F
"I’ve been using this State Farm office for my rental insurance needs since December 2020. They provide account updates via text which help me out tremendously when I’ve forgotten to update my replacement card information on file. I spoke with Sonia on the phone today and she was able to help me update my autopay information since the information was not sticking with State Farm’s website. This location has knowledgeable, friendly and professional staff and I highly recommend them."

Jessica San Diego, CA

August 12, 2022

5  out of  5 rating by Jessica San Diego, CA
"Great Ease to complete everything and great customer service!"

Hunter Hodges

August 12, 2022

5  out of  5 rating by Hunter Hodges
"Sonia has been great!"

Joanne Freeman

August 6, 2022

5  out of  5 rating by Joanne Freeman
"Carolina Felix was very helpful and friendly"

Leilah Roche

August 1, 2022

5  out of  5 rating by Leilah Roche
"Cassidy has been great! I appreciate her patience tremendously. She got me the quote I needed and then gave me the space to consider my options. She was persistent but not pushy (which is very appealing!). Everyone I’ve spoken to at Doug Steiner’s office (Cassidy, Sophia and Owen) is helpful and attentive. I am very impressed and appreciative!"

David Rojas

July 30, 2022

5  out of  5 rating by David Rojas
"(Translated by Google) Excellent customer service, and very efficient. I highly recommend them, they solve all your doubts and their insurance is the best option I have found. (Original) Excelente atención al cliente, y muy eficientes. Los recomiendo mucho, resuelven todas tus dudas y su aseguranza es la mejor opción que he encontrado."

Elizabeth Delgadillo

July 28, 2022

5  out of  5 rating by Elizabeth Delgadillo
"Carolina felix , She help me out and she answer my questions, excellent job communicate."

Juan Santacruz

July 27, 2022

5  out of  5 rating by Juan Santacruz
"(Translated by Google) Good service and very good care (Original) Buen servicio y muy buena atención"

Gerardo Morales

July 26, 2022

5  out of  5 rating by Gerardo Morales
"Carolina helped me with with all the information that I need it and she was very accurate, thank you Carolina :)"

Sue Imperati

July 15, 2022

5  out of  5 rating by Sue Imperati
"Its so great to have an actual person to talk to. Cassity did a great job, even with me and all the changes i had to make to my new policy. Moving across country its nice to know i got a handle on something!"

Alyssa Couture

July 11, 2022

5  out of  5 rating by Alyssa Couture
"Doug Steiner and his staff are very friendly, gracious, helpful, and nice professionals. I am one of Doug Steiner's customers, and I highly recommend him!"